Refund policy

Our commitment

A paid service must be delivered as advertised. If delivery has not started within the promised timeframe (24–48 h at Standard speed, 1–6 h at Fast speed after payment is confirmed), you can obtain a full refund, no questions asked.

Refund cases

Before any pro-rata refund, we will first offer a free refill where it can make up the shortfall — unless you expressly prefer a refund.

How to request a refund

Write to contact@fanboost.club or through our contact form quoting your order number and, in a few words, the situation observed. No supporting documents are required.

We acknowledge receipt within 48 hours and process the request no later than 14 calendar days. The refund is made through PayPal, i.e. to the same payment method used at checkout.

Exclusions

No refund is due for: orders delivered as described; requests tied to outcomes on the platform (engagement, monetization, reach), which we do not promise; accounts made private, renamed or deleted during delivery; and situations where the Client failed to meet their own commitments (account ownership, concurrent order on the same account).

Link with the guarantee and cancellation

This policy complements the refill guarantee included in every tier and interacts with the statutory right to cancel where local law provides one: the most favourable statutory rights always prevail over this policy.